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Nothing ruins the game like slow customer support, and Kaboo Casino has a reliable technical support desk that you can access seven days a week and am am CET via live chat or dedicated international phone line.
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PartyCasino takes hours to process your cash out request. Payments made by cheques can take between days to show into your account.
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Check the below table for a list of all available payment methods:. Please note that you usually have to withdraw using the same method as you deposited with.
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These include the following ones:. They also offer an extensive help selection with great answers to questions that are frequently asked. The support is powered by BML Group which is known for their very high level of standard when it comes to customer service.
An experience. This message overlays some action-packed imagery, which includes a pyramid, leaf-less trees and a mountainous background.
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Our Kaboo casino review uncovered that the website has been very nicely designed and a highly developed user interface combines with subtle artwork to help create an enjoyable browsing experience.
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All of the above, and more, points to the trustworthiness of Kaboo. The terms and conditions were breached due to a self-exclusion at the casino's sister casino and the deposit was returned.
Shortly after that, his account was closed and the funds were returned to him. The casino claimed he self-excluded himself in one of their sister casinos.
The player claimed that he didn't know about the other casino being their sister casino and was surprised that he was able to sign in with the same details, deposit money, and play.
The casino apologized to the player for the inconvenience but there was nothing else they could do about it. There was no information online about these two casinos being sister casinos.
No further information on this case is available. The terms and conditions about self-exclusion were breached and all funds were returned to the player.
His winnings were confiscated and his deposits were returned to him. The player mentioned that there was no information online about these casinos being sister sites.
There is no further information on this case and it remains unresolved. The access to the account was denied and all the funds were seized without a relevant explanation to the player.
The player was denied an access into the account. When they read other complaints about self-excluded players at the casino's sister site, they realized that this would probably be the same case.
The player didn't have any idea that these casinos were sister casinos. A player requested a refund of his deposits and AskGamblers had recommended contacting the MGA Malta Gaming Authority.
Show 5 similiar complaints with black points in total. Technical glitch. The player experienced a technical glitch. The player complained they won free spins and played a game with them and on the last spin, there was an error message where the page refreshed and after that, all the winnings were lost.
The player informed about this the casino support and they informed them there were no records proving that such game was ever played by them.
From the casino's side, they had sent the player a copy of their playing log which proved there was no such game played but the player insisted the game was played.
This complaint remains unresolved. Complaints on related SuperLenny Casino Same management. Insufficient evidence from casino. Black points: for this casino.
The player was accused of being self-excluded at two different casinos. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills.
The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo.
The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people.
After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.
Delayed payment, likely paid. Black points: 80 40 for this casino. The casino found out the player was self-excluded at the casino's sister site and closed his account.
He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site.
He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit.
The casino then replied in the complaint that his deposit would be returned to him. There is no more information on this case available.
Waiting for decission of regulator. Black points: 0. The player's account was closed due to a self-exclusion at the casino's sister site.
He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support.
The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.
The player's account was suspended due to accusations of broken rules of the casino. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino.
The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further.
There is no more information provided. Complaints on related Betspin Casino Same management. No reaction, good regulator. The player's withdrawals were canceled and her winning was confiscated.
The casino never responded to the complaint and it remains unresolved. Complaints on related Thrills Casino Same management. Player accused of being from a restricted country, all funds seized.
Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned.
Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue.
Player was advised to seek further help with the licensing authority. Black points: 75 for this casino.
Delayed payment, sent to a wrong bank account. Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal.
Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.
Black points: 99 49 for this casino. Fraud accusation, account blocked, all funds seized. Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him.
When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright.
He was advised to turn to the licensing authority. Disputed amount: 1, kr bonus money. Failed self-exclusion. Black points: 60 30 for this casino.
Failed self-exclusion, account closed, funds seized, deposit returned. Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus.
After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand.
Player's deposit was returned. Complaints on related Betsafe Casino Same management. Account closed and all funds were seized due to broken terms and conditions.
The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again.
After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification. So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case.
There is no further information available. Bonus terms and conditions breached, account closed, funds were seized.
In the past, David made two successful withdrawals with no issue. There is no further information on this case. Account closed and funds were seized over a misspelled email address.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed.
The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved.
Disputed amount: , kr real money. Bonus conditions breached, account closed, all funds were seized. The casino confiscated all of the funds and closed the player's account.
Black points: 62 for this casino. The casino refused to accredit a bonus as originally advertised. The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus.
About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Complaints on related Rizk Casino Same management. Black points: 1, for this casino.
The player from Finland had his account blocked without further explanation. Casino didn't respond.