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He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation.
The casino never responded to the complaint and ever since then, it remained unresolved. Show 2 similiar complaints with black points in total 7 for this casino.
The player's account was blocked due accusation of a breached terms and conditions. The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account.
The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings.
The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed.
Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.
Black points: 8 for this casino. The player was accused of broken terms and conditions of the casino and her account was blocked. They claimed that someone else had to either use her computer to play or used the same IP address.
The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address. The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed.
This complaint was left unresolved due to a lack of evidence from the casino. Black points: 49 1 for this casino.
The casino accused the player of broken rules but never provided relevant evidence. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away.
Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at.
He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Show 2 similiar complaints with black points in total 9 for this casino. Extremely delayed verification and withdrawal process.
He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so.
The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.
Black points: 39 1 for this casino. The winning was delayed but we believe it was likely paid. He was asked to send all the documents needed for his account verification and so he did.
His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon.
Sazzad didn't provide any update of this complaint and it remained unresolved. Show 1 similiar complaints with 39 black points in total 1 for this casino.
Complicated document verification that caused the player a delay on receiving his winning. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it.
After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed.
Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning.
The complaint remained unresolved without any further update. Black points: 3 1 for this casino. The player received an unwanted bonus.
Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus.
He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it.
The player claimed he never received his winning but the casino said otherwise. The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks.
When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank.
This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information.
Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account.
The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits.
The player's account was locked due to irregular activities. Shortly after that, she received an email that stated her account was locked due to irregular activities.
The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked.
Show 2 similiar complaints with 1 black points in total. The casino failed to help the player with his self-exclusion.
The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration. He admitted to them he's had a gambling problem but they never responded to any of his requests.
There is no further update available on this complaint. Complaints on related Euro Palace Casino Same affiliate.
Black points: 70 for this casino. Player's winnings were confiscated and their account was closed due to the management decision. Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied.
Ever since then, there's no further information provided on whether the player received their winnings at last or not. Player didn't meet the wagering requirements and his winnings were voided.
The player wasn't able to withdraw his winnings due to high wagering requirements. The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too.
There is no further update ever since then. Black points: 25 for this casino. Player was accused of breaching bonus terms and conditions.
A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40, He also made sure to follow all the rules about the wagering requirements and the max betting limit.
After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start.
He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with. When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution.
Unfortunately, there is no further update ever since then. Disputed amount: 40, kr bonus money. Black points: 20 for this casino.
His deposit was returned but the winnings were confiscated. The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern.
His deposit was returned, but the winnings were confiscated. Black points: 36 1 for this casino. Player was accused of irregular play.
However, the casino did not provide any evidence. The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her.
There's no information ever since then provided. Show 4 similiar complaints with 2, black points in total 81 for this casino. Player was asked to send her documents for verification numerous times.
One week have passed and she didn't receive her winnings. The casino kept on asking her to send documents for her account verification claiming they never received them.
On the other hand, the player claimed to had sent those four times already. No other details are available since then.
Black points: 31 1 for this casino. Player was asked to send verification documents multiple times. Delayed payment- unknown status.
The casino never responded to his contact attempts and he later asked for his account to be closed. We are not sure whether the player received his money or not.
Player's winnings were confiscated due to accusations of fraud. The casino accused the player of fraud but didn't provide him nor the mediator with any proof.
The player was advised to file a complaint with eCogra. We're not sure of the outcome of this complaint.
Complaints on related Royal Vegas Casino Same affiliate. Black points: 53 for this casino. Extremely delayed withdrawal request. About two weeks later, the request was still pending.
There is no further information and the complaint remains unsolved. Delayed withdrawal processing. No further information is available ever since.
Black points: 18 for this casino. The player did not receive his winnings. This was highly difficult to decide as the casino never responded to this complaint.
The player was told the payments had been processed but he didn't receive anything. We were not sure whether he received it later because there was no update provided.
The player had a problem to withdraw his winning due to payment methods. Really angry complaint about an unprofessional service, whether the player got paid stayed unclear.
Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved. Some complaints were regarding a delayed payment, some of them were about a strict bonus condition.
The players got accused of breaching the terms and conditions and their account got closed and funds were seized. This complaint from December stayed unresolved, no response from the casino.
The player was asked 3 times to send a utility bill. No clear outcome of this situation. Player's account was blocked due to suspicious activity.
A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account.
The player asked the casino for an explanation but received none. No other details are available. Show 6 similiar complaints with 1, black points in total 55 for this casino.
Black points: 26 for this casino. Stalled payment processing. The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment.
However, the promised documents couldn't be viewed and the communication with the casino ceased. The player wasn't able to log into their account.
Once converted you can use your bonus credits to play and win. Lucky Nugget Casino is dedicated to providing players with safe, secure and reliable banking transactions.
All available for making deposits. The payment methods available will vary depending on your region. Withdrawals are processed in the same manner as deposits but you could be required to provide more information.
The casino is a Maltese registered company registered at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta XBiex XBX The casino is a member of the Interactive Gaming Council IGC and has adopted their code of conduct.
Each month the casino is reviewed by independent auditors to ensure the games and site is fair to all players. The casino is dedicated to building trustworthy customer relationships and adding stringent security controls.
To ensure privacy with all transactions the most effective bit SSL encryption software is used. The casino carries the eCOGRA seal of approval for providing fair gameplay, providing prompt pay-outs and responsible casino conduct.
For personal interaction, you can contact the support team via Email or Live Chat 24 hours a day, 7 days a week all year through. Signing up at Lucky Nugget is a quick and easy process.
To start you can head to their site and click Register. The entry form is one long-form so no tedious click-throughs. You simply fill in everything on one page and click register to complete the process.
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It can be played on PC as well. Lucky Nugget review shows that it has a single promotion program on offer at this time. Loyalty program exists for every member who logs in and regularly plays at the casino.
Loyalty points are obtained every time bets are wagered, and these are later exchanged for credits that are assigned to the player account.
VIP levels start from Bronze and move to Prive. There are tailored bonuses ; bets that help you gain more points, access to a customer support team that is dedicated to your needs, and so forth.
Loyalty points for VIP customers help them to gain free bonus credits or promo codes, among other terms and conditions. These help them to try different games, get more free spins, tailored promotions, invites to exclusive events, and so forth.
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These RNGs are high-tech algorithms designed to mimic the probabilities of the real-world gaming environment.
As for the betting software interface placed over the LIVE the dealer tables enabling you to make bets, determine the results on the tables and wheels, artificially intelligent software a little like face recognition software instantly reads and recognizes the results, which is why the pay-outs are so fast to react.
All gaming results use RNGs Random Number generators. These highly complex algorithms are designed to produce random results in exactly the same fashion as you would get in a land-based casino version of the game.
At the moment, the casino is licensed with both the Malta Gaming Authority and Kahnawake Gaming Commission. We are expecting Lucky Nugget to pick up a UK Gambling Commission license as the casino still operates without any problems in the UK.
At the bottom of the site, you can click on the eCOGRA symbol to see the certificate issued. RNGs at Lucky Nugget are tested at random by third-party companies to guarantee the integrity of the results, which is also checked on by eCOGRA.
To be extra cautious, the RNGs are regularly swapped out. Customer privacy is also taken very seriously. In accordance with the policies, many online casinos have, employees, have to undertake strict interview conditions and have full background checks.
CCTV also monitors all employee activity, plus any interactions with the system by employees are via strict access codes and log on, so every click or modification is tracked and recorded.
Last but not least is something that we know the majority of online casinos today abide by, and that is strict bit Encrypted SSL certificates when players connect to the casino.
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